Refund Policy – Reeboka

At Reeboka, we want you to be fully satisfied with your purchase of athletic shoes, apparel, and gear. This Refund Policy outlines the terms and procedures for requesting and processing refunds for products bought through our website (www.reeboka.com).

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The refund request must be initiated within 60 days from the date of delivery of the product.
  • The product must be in its original, unused condition, with all tags, packaging, and accessories intact. Items that have been worn, washed, altered, or damaged by the customer are not eligible.
  • A valid proof of purchase (such as an order confirmation email, receipt, or order number) must be provided.
  • The product must not be a customized or personalized item, unless it is defective or was shipped in error.

2. Non-Refundable Items

The following items are generally not eligible for refunds, unless they are defective or incorrect:

  • Customized or personalized products (e.g., shoes with custom engraving, apparel with personalized prints).
  • Gift cards.
  • Products marked as “final sale” at the time of purchase.
  • Items returned without their original packaging, tags, or accessories.

3. Refund Process

If you wish to request a refund, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, a detailed explanation of why you’re requesting a refund, and clear photos of the product (including packaging) if applicable. This helps our team assess your request efficiently.
  2. Receive Authorization: Our customer service team will review your request within 2-3 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and specific instructions on how to return the item (including the return address).
  3. Return the Product: Ship the item back to us using a trackable shipping method, and clearly mark the RMA number on the package. You are responsible for return shipping costs, unless the product is defective, damaged, or incorrect (in which case we’ll reimburse reasonable shipping fees upon receipt).
  4. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria (unused, in original condition, etc.).
  5. Process the Refund: If the item passes inspection, we will process your refund within 5-10 business days from the date of receipt. Refunds are issued to the original payment method used for the purchase.

4. Refund Method and Currency

  • Refunds are processed in United States Dollars (USD), the same currency used for the original purchase.
  • For credit/debit card payments: The refund will be credited back to the same card. It may take 3-7 business days for the funds to appear in your account, depending on your bank’s processing times.
  • For PayPal payments: The refund will be sent to your PayPal account, typically appearing within 1-3 business days.
  • For other payment methods (e.g., gift cards), refunds will be issued via the same method.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect (e.g., wrong size, wrong item), please contact us immediately at [email protected] within 7 days of delivery. We will:

  • Arrange for a full refund, or
  • Send a replacement product at no additional cost, including covering return shipping for the defective/incorrect item.

To qualify, you must provide photos of the defect, damage, or incorrect item, along with your order number.

6. Cancellations

If you wish to cancel an order before it has been shipped, contact us at [email protected] as soon as possible. If the order is still in processing and hasn’t left our warehouse, we will issue a full refund. If the order has already shipped, you’ll need to follow the return process outlined above once you receive the item.

7. Exchange Option

Instead of a refund, you may choose to exchange an item for a different size, color, or style (if available). The exchange process follows the same steps as the refund process, but our team will assist in arranging the replacement once the original item is received and inspected.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our processes. Any updates will be posted on this page with a revised “last updated” date. We recommend checking this policy periodically for the latest information.

9. Contact Us

If you have questions about our refund policy or need help with a refund request, please reach out to our customer service team:

Email: [email protected]